If i connect another to the dock or both to the dock, i get issues. When she chooses a drop down menu such as font size or font color from the top ribbon menu the screen will go black for 2 seconds and then resume. The surface dock works with your surface book and surface pro 4 devices. A bug causing screen flickering on the surface book and surface pro 4 may be related to enabling hyperv and the new intel hd graphics driver. Microsofts support forums are filled with hundreds of reports of screen flickering issues on the surface pro 4. Nov 03, 2015 microsoft has released new firmware for the surface book and the pro 4 that is should address the screen flickering issue many users have seen. This does not happen when the surface is not docked. I am now able to calibrate my screens and apply the calibration settings without errors. Display intermittently blanking, flickering or losing. The flickering normally occurs 1 year after purchase when the warranty is already expired.
The surface dock power supply delivers only 90 watts less than the surface book 2 can draw under full load. Ill be writing about my experiences using surface book with surface dock and two external displays in the near future. We have heard your feedback and after careful examination, have determined that a small percentage of surface pro 4 devices are exhibiting a flickering or scrambled screen that cant be addressed with a firmware or driver update. Fix surface book screen flickering issue mspoweruser. Get to work on your microsoft surface pro 3, surface pro 4, surface pro 5, surface pro 6 or surface book with this microsoft pd900003 surface dock, which features usb 3. When docked using the monitor, the user will edit a document in ms word. Hdmi port on usbc 4k triple display flickering or not. Oct 27, 2015 a bug causing screen flickering on the surface book and surface pro 4 may be related to enabling hyperv and the new intel hd graphics driver.
Microsoft finally puts surface book, surface pro 4 lingering. So many users are suffering from flickering displays on their surface pro 4 machines that theyve banded together and created a website highlighting the issue. Creating the best products and experiences for our customers is our top priority. Im forced to use the surface display port and to one monitor only. Microsofts november updates to the surface pro 4 and surface book appear to be designed to fix complaints that users have had about the screen flickering on. How to solve the problem of screen flicker in microsofts surface book. Surface pro 4 docking station display issues love my surface. Undock your surface from the surface dock or disconnect the monitor from your surface. I have had some odd problems with my surface pro 4 from time to time with the microsoft dock and 2 external monitors, where i go to turn on my sp4 and nothing displays on my monitors, i then open up my sp4 and the display is on there, so i shut it down and wait a few seconds then close it back up and hit the power button and then everything is working on my monitors.
I have been using a cable matters minidp to hdmi 2. See updates for resolution of this issue as of 1152018. Ive had the same problem, almost exclusively only when plugged into the dock. If your monitor isnt connecting to your surface, check the firmware version installed on your monitor. External display flickering sometimes hp support community. Got a surface pro 4 with a flickering screen, try these hacks. However, many users have had the flickering recur on their refurbished surface pro replacements.
The dock will support a 4k monitor at 60 fps, but if you have two monitors plugged in this drops to 30 fps. When attached to my original surface pro and my later sp3, the monitor functions perfectly at max res of 2560 x 1080 and works either as a primary or extended display. Surface dock external monitor constantly flickers after creator. Fix screen flickering issue in microsoft surface book. Microsoft finally puts surface book, surface pro 4. I didnt get any flickering when using just the surface book, so my guess is that its something to do with the dock.
If you are facing this issue, we have a solution to fix it temporarily. Fix fix for external display monitors flickerissues with dock sp4. Apr 20, 2016 the surface pro 4 has many of the same updates as the surface book, including a fix for the sleep issue, improved windows hello stability, screen flickering problems, and surface dock stability. Adapters released with surface pro 4 and surface book are. Pushed out monday, the updates for microsofts new latop and tablet correct a display bug and other issues. Surface book and surface pro 4 screen flicker may be due to hyperv. Based on the crowdsourced evidence, it appears microsofts. Make your voice heard so microsoft will acknowledge the issue. The surface pro 4 has many of the same updates as the surface book, including a fix for the sleep issue, improved windows hello stability, screenflickering problems, and surface dock stability. According to forum post and reddit threads, many surface book and surface pro 4 devices are experiencing a reoccurring screen flicker. Troubleshoot surface dock and docking stations microsoft support. Finally, a real and working solution to the surface pro external monitor problems that have been a pain for so many of us.
My screen keeps flickering onoff, whether or not the screen is docked, user jarem said of the problem. Microsoft issues fix for surface book, surface pro 4 screen. Adapters released with surface pro 4 and surface book are compatible with surface dock. Surface dock not working correctly with external monitors. The following displayportcapable monitors have been tested for compatibility with surface and surface dock. So i went and bought a new 2017 surface pro with an i7, 16 gigs of ram, the works as well as some accessories, including the dock so i could use it with my dell s2817q 4k monitor which worked fine with my sp3 and a macbook air. Solved surface 4 when docked, screen goes black for 2.
Dec 18, 2016 not sure what 36w cable means and if that has something to do with this. How to connect a surface book to an external display. What do i do if my display flickers when i use it with my laptop. For troubleshooting, try it on a different display with the same hdmi cable. Troubleshoot connecting surface to a second screen. The display port also flicker the output image, so much so that i cant use the display port at the dock. Got a surface pro 4 with a flickering screen, try these. Will post on the surface forum and do also do some tests, each monitor by itself and also turn off mst which will duplicate the screens and see what happens before i buy new cable.
This tool supersedes the earlier microsoft surface dock updater tool, previously available for download as part of surface tools for it. Nov 03, 2015 microsofts november updates to the surface pro 4 and surface book appear to be designed to fix complaints that users have had about the screen flickering on both devices according to. From a change in color temperatures while browsing, to the detachable dock being stuck, the list of niggles continues. If your legacy adapter wont fit in your surface dock due to the angle of the connector, replace that adapter if you want to use an external monitor. I noticed that over time and if i plug more items into the hub, the flickering seems to increase in frequency.
My editor, matt smith, wrote an editorial about some surface book 2 limitations that made it less than ideal as a users only pc. Surface book with dgpu, microsoft dock, 2 microsoft mini display to vga adapters feeding 2 plano 1920x1080 monitors. May 18, 2019 when i connect any monitor to the hdmi port when the hub is connected to the windows surface book 2, windows 10 recognizes the monitor and the monitor shows the display but it flickers every few seconds. These monitors arent supported with surface and surface dock. It is very common and many people have encountered this problem on their laptops. You can click on accept as solution if my post or reply was the information you were looking for that helped you resolve your issue. Surface dock and ultra wide monitor microsoft surface forums. Jul 28, 2019 if none of the above helps, or if you cant stand the noise of the fan, then dont throw away your surface pro 4 just yet. I tried to update the graphics card drivers in device manager, but windows said that. Oct 27, 2015 microsoft surface book went on sale yesterday.
I have to unplug the display port then plug it back to for it to work. Microsoft surface book 2 screen flickering problem solved. Screen flickering on surface book or surface pro 4. You may have encountered microsoft surface book 2 screen flickering problem or the screen of your laptop is blinking very often. Surface book not recognize external monitors with dock in. Anyone else find the surface dock nearly impossible to use. After a reboot, we still get the monitor flickering. Feb 27, 2019 adapters released with surface pro 4 and surface book are compatible with surface dock. If none of the above helps, or if you cant stand the noise of the fan, then dont throw away your surface pro 4 just yet. On the book, it wont display at a res above 1920 x 1080. Microsofts ultimate laptop has a serious display flickering problem but a fix is on the way.
Surface book with new surface dock page 3 windows central. We are customers affected by the screenflickering issue prevalent on surface pro devices, characterized by screen shaking, doublingblurring, ghostingpersistent graphics. Am i correct that the hdmi cable i have connected to my ultra wide should connect to the mini display port adapter and then the mini display port adapter connects to the dock. I also had scaling issues with the usb docking that i do not have anymore with this one. Nov 03, 2015 microsoft issues fix for surface book, surface pro 4 screen flicker. Why i hate my microsoft surface book 2 digital trends. Flickergate surface pro screen flickering and shaking. Feb 28, 2020 were always working to add to the list of monitors that we know are compatible with surface and surface dock. After the recent windows 10 version 1809 updates, it doesnt recognize the external monitor. If i connect one external to the surface itself, it works no problems. Microsofts latest surface pro 4, surface book update. The surface pro 3 only has one mdp out port, i have no docking station, but the specs again say its all good and should work just fine. Then the screen of external monitor goes black about 5 seconds and keep flickering.
When i plug in my surface, the dock does not detect the monitor automatically and switch the extend. If your monitor wont project to a second screen, check your display adapter. Preordered customers started receiving their surface book from yesterday. Solved surface book 4k woes single monitor microsoft. I reconnected the monitor directly to the surface book and it worked perfectly.
Flickergate plagues hundreds of surface pro 4 owners with screen. Ive got it connected via minidp to a dell 34 widescreen monitor, and it loses connection about once every 2 minutes for about 5 seconds, resizes all the windows, and then brings them back to the monitor in the lower right corner. External display flicker issues with surface pro 3 via. In this demonstration, we highlight the options that you have to keep the. This issue only affects certain monitors and is a result of an interoperability issue between the hardware used in the display and the docking station. Microsoft issues fix for surface book, surface pro 4. I would get lots of disconnects, reconnects and flickering. You can always dock your surface pro 4 while connected to an external monitor i use a surface pro dock, and a hdmi monitor is connected via hdmi on the dock. System has been up to date with all the latest, so thats a check. Microsofts surface book is the companys first highend laptop.
Fix fix for external display monitors flickerissues. Microsoft issues fix for surface book, surface pro 4 screen flicker. A subreddit for the microsoft surface family of products. I ran the dock updater and windows update to see if there were any updates there were. Surface book, surface go, surface pro, surface laptop, and surface 3 can wirelessly connect to compatible displays by using miracast. Only one monitor would work at one time, i tried every combination of cable swapping in troubleshooting, if i unplugged the working monitor from dock, other monitor would immediately activate. Display intermittently blanking, flickering or losing video signal surface pro 4 for almost a year now and ive been having a lot of problems connecting mini dp to hdmi my external displays from the dock. Another critical problem facing many surface book users is the flickering of the screen, which. Microsoft has released new firmware for the surface book and the pro 4 that is should address the screen flickering issue many users have seen. Plug the monitor into the mini dp connector on the book, all is good. Ive had my surface pro 4 for almost a year now and ive been having a lot of problems connecting mini dp to hdmi my external displays from the dock.
Try to use the display with the surface dock, no monitor at all. Microsoft surface book is one of the best products of the giant. Jun 19, 2018 few computer problems are more annoying or more difficult to diagnose than an infrequent monitor flicker. Im a proud surface book owner corei716gb512 and today i convinced. Surface bookpro 4 firmware update fixes screen flickering. I also have an lg ultra wide monitor and a second monitor. In this demonstration, we highlight the options that you have to keep the surface dock up to date, including the new.
It doesnt take any effect either through the builtin displayport or the surface docking station. Considering the high price of microsoft surface pro devices youd think these cables would be packaged in with the surface pro, or at least with the docking station, but that isnt the case. Sometimes it connects and works but the display gets a lot of flickering screen. When i connect any monitor to the hdmi port when the hub is connected to the windows surface book 2, windows 10 recognizes the monitor and the monitor shows the display but it flickers every few seconds. However, when i plug the surface into the monitor, i occasionally get flickering on the screen.
We have been lucky to find the best mini displayport to displayport cable that features 4k support, highquality connector and cable. Flickering screens turn microsoft surface books into microsoft. Shortly after the windows anniversary update, the monitor would no longer connect, and my surface book display wont work when a monitor is plugged into the dock. I have got multidisplays scaling problem with my brand new surface pro 3 i5 model. Apr 29, 2016 the surface dock works with your surface book and surface pro 4 devices. Some surface book owners are complaining about screen flickering issue like the below. I have use my surface book laptop with the clipboard for months.
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